*"Agent" means a human customer service professional. AI assists — not replaces.
Help human agents during live conversations with contextual guidance, tone and sentiment indicators, and suggestions for next steps — reducing errors in regulated and sensitive interactions.
Provide supervisors with clear, AI-filtered insights and trend summaries that enable targeted coaching without intrusive oversight.
Give managers and compliance teams clear, organized visibility into trends across all interactions to support audit preparedness and regulatory oversight.
Built on secure, U.S.-based infrastructure with clear data governance and ownership controls to protect customers, support workers, and safeguard sensitive information.
Display what was said in real time along with important highlights that explain why specific moments matter and how they relate to quality and compliance standards — clearly and transparently.
Provide agents with real-time suggestions, reminders, and approved phrasing to support confident decision-making and reduce preventable errors while interacting with customers.
Show live indicators of customer sentiment and agent tone to help adjust communication style in the moment, fostering respectful, calm, and effective interactions.
Provide agents with a concise summary of key moments and outcomes after each interaction, helping them learn and improve in a transparent and structured way.
Offer agents a private dashboard showing individual progress trends, strengths, and areas for improvement to support ongoing professional development.