Built for agents*.

AI-Assisted Support for Human Customer Service Professionals

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Explore the platform by role

Our Platform

A real-time AI system that supports human customer service agents in regulated and high-stakes environments — helping them provide safer, more reliable service and make better decisions with contextual guidance and compliance support.

Provide Human Agents with Real-Time, Contextual AI Assistance

Help human agents during live conversations with contextual guidance, tone and sentiment indicators, and suggestions for next steps — reducing errors in regulated and sensitive interactions.

Support Supervisors with Actionable, Focused Coaching Insights

Provide supervisors with clear, AI-filtered insights and trend summaries that enable targeted coaching without intrusive oversight.

Deliver Governance-Ready Visibility into Quality, Risk, and Compliance

Give managers and compliance teams clear, organized visibility into trends across all interactions to support audit preparedness and regulatory oversight.

Designed for Transparency, Security, and Worker Protection

Built on secure, U.S.-based infrastructure with clear data governance and ownership controls to protect customers, support workers, and safeguard sensitive information.

Helps reduce costly service errors in regulated sectors (healthcare, finance, public services).

Supports workforce well-being by reducing stress and enhancing decision-making.

Deliver reliable, compliant service across every channel

Highlights

How Agents Are Supported in Real Time and Grow

Clarity

Real-Time Conversation Transcript with Key Highlights

Display what was said in real time along with important highlights that explain why specific moments matter and how they relate to quality and compliance standards — clearly and transparently.

Support

Actionable Guidance During Live Conversations

Provide agents with real-time suggestions, reminders, and approved phrasing to support confident decision-making and reduce preventable errors while interacting with customers.

Safety

Real-Time Sentiment and Tone Cues

Show live indicators of customer sentiment and agent tone to help adjust communication style in the moment, fostering respectful, calm, and effective interactions.

Learning

Clear, Actionable Post-Interaction Summaries

Provide agents with a concise summary of key moments and outcomes after each interaction, helping them learn and improve in a transparent and structured way.

Growth

Personal Performance Insights for Continuous Learning

Offer agents a private dashboard showing individual progress trends, strengths, and areas for improvement to support ongoing professional development.